Cancellation and Replacement Policy

Cancellation of Product Orders

• Timeframe for Cancellation:

  • Customers can cancel a product order within 24 hours of placing it.

  • After this period, cancellation requests may not be accepted.

• Reporting Cancellation:

  • Customers must notify us via email or phone.

  • Include the order number and reason for cancellation.

• Conditions for Cancellation:

  • Products must be in their original condition.

  • Customized or personalized items may not be eligible for cancellation.

Replacement of Defective Products

• Timeframe for Reporting Defects:

  • Customers must report defective products within 7 days of delivery.

  • Late reports may not be eligible for replacement.

• Reporting Defects:

  • Contact our customer support team immediately.

  • Provide clear details about the defect.

• Conditions for Replacement:

  • We will replace defective items promptly.

  • Proof of defect (photos or videos) may be required.

Cancellation of Services

• Timeframe for Cancellation:

  • Customers can cancel a service within 48 hours of the scheduled appointment.

  • After this period, cancellation requests may be subject to a rebooking fee.

• Reporting Cancellation:

  • Notify us via email or phone.

  • Specify the appointment date and reason for cancellation.

• Conditions for Cancellation:

  • Services canceled within 48 hours may incur a rebooking fee.

  • No-show appointments are subject to charges.

Replacement of Unsatisfactory Services

• Timeframe for Reporting Unsatisfactory Services:

  • Customers must report unsatisfactory services within 48 hours of service completion.

  • Late reports may not be eligible for replacement.

• Reporting Unsatisfactory Services:

  • Contact our customer support team.

  • Explain the issue and provide relevant details.

• Conditions for Replacement:

  • We will address the issue promptly.

  • Replacement services will be scheduled based on availability.