Returns & Refunds policy

1. Introduction

At Ashri Digital Marketing Co. L.L.C, we value our customers and strive to provide exceptional products and services. Our refund and return policy outlines the guidelines for handling returns, exchanges, and refunds. Please read this policy carefully to understand your rights and responsibilities.

2. Eligibility for Refunds

• Customers are eligible for a refund within 15 days of the purchase date.

• Refunds apply to both products and services.

3. Product Returns

a. Damaged or Defective Products

• If you receive a damaged or defective product, please follow these steps:

  1. Contact Us: Notify our customer support team immediately.

  2. Return Process: We will guide you through the return process.

  3. Full Refund: Upon verification, we will issue a full refund.

b. Unsatisfactory Services

• If you are dissatisfied with a service, you can request a refund:

  1. Contact Us: Reach out to our customer service.

  2. Reason for Refund: Explain the reason for your dissatisfaction.

  3. Refund Process: We will process the refund promptly.

4. Exceptions

• Some items or services are non-refundable:

  • Digital Downloads: Ebooks, software, and other digital products are non-refundable.

  • Customized Services: Services tailored specifically to your requirements may not be eligible for refunds.

5. Customer Responsibilities

a. Product Returns

• If returning a physical product:

  • Return Shipping: Customers are responsible for return shipping costs.

  • Condition: The product must be in its original condition.

• Unused Services: Customers must not use services after requesting a refund.

6. Refund Process

• Contact Information:

  • For refund inquiries, contact our customer support via email or phone.

• Processing Time:

  • Refunds will be processed within 5 business days of approval.

7. Review and Updates

• Annual Review:

  • We regularly review and update this policy.

• Communication:

  • Any changes will be communicated to our customers.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@ashridigitall.com